Cancellation and refunds
Cancellation and refunds
Plans can change. A booking may be cancelled before departure or moved to a new date by mutual agreement.
Rescheduling a flight
If the flight cannot take place on the agreed date, pilot and traveller can coordinate an alternative. The change becomes effective once both sides have accepted the new date.
Cancelling a booking
A booking can be cancelled at any time before the planned departure. The paid flight price is refunded in full; the Aviatefinder service fee is non-refundable.
Cancellation by the pilot
A replacement date can be agreed first. If no new date is found, the flight price is refunded in full while the Aviatefinder service fee remains excluded from the refund.
How the refund is issued
The refund is sent to the original payment method. Depending on the payment provider, it may take several business days for the credit to appear.
The essentials at a glance
- Flight price
- Refunded in full if the booking is cancelled before the flight.
- Aviatefinder service fee
- Non-refundable.
- Rescheduling
- Possible when pilot and traveller both agree to the new date.
Questions about your booking?
Our support team can help with a cancellation, date change or refund.